Truee

Terms & Conditions

Effective date: August 11, 2026

Last updated: September 16, 2026

These Terms & Conditions ("Terms") are a binding agreement between you ("you" or "User") and the operator of Truee ("Truee," "we," "us," or "our") governing your access to and use of the Truee application, the website truee.ai, and all related features, content, and services (collectively, the "Service").

By creating an account, purchasing a subscription, or using the Service, you agree to these Terms, our Privacy Policy, Refund & Cancellation Policy, Acceptable Use Policy, and, if you activate the VPN benefit, our VPN Terms. If you do not agree, do not use the Service.

Plain-language summary (not a substitute for the full Terms): Truee uses AI to help you spot scams. AI results are informational, not guaranteed, and not professional advice - always use your own judgment. Subscriptions auto-renew until you cancel. The VPN benefit is included only with eligible yearly plans and is run by a third-party VPN partner. Refunds are limited (see the Refund Policy). Don't misuse the Service.

1. About the Service

Truee is an AI-powered scam and fraud detection service. Users may submit content - including screenshots, text messages (SMS), emails, URLs, phone numbers, and files - and receive automated risk assessments identifying potential indicators of scams, phishing, fraud, or social engineering. The Service may also include safety guidance and, for eligible plans, a bundled VPN benefit provided by a third-party partner.

We may add, modify, or remove features at any time. Where a change materially reduces the core functionality of a paid plan mid-term, Section 6.6 applies.

2. Eligibility and Accounts

2.1 Eligibility. You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and capable of forming a binding contract. If you use the Service on behalf of an organization, you represent that you have authority to bind it, and "you" includes that organization.

2.2 Account registration. Accounts are created via Google Sign-In. You are responsible for maintaining the security of your Google account and for all activity under your Truee account. Notify us immediately at support@truee.ai of any unauthorized use.

2.3 Accurate information. You agree that the information associated with your account is accurate and kept up to date.

2.4 One account per person. You may not create multiple accounts to abuse free tiers, trials, or promotional discounts.

3. Subscriptions, Billing, and Renewals

3.1 Plans. The Service is offered on paid subscription plans, which may include monthly and yearly billing options and, from time to time, a free tier or trial. The features included in each plan are described at the point of purchase and may differ between plans. The VPN benefit is included only with eligible yearly plans and is not available on monthly plans (see Section 5).

3.2 Pricing. Current prices are displayed at checkout. Prices are dynamic and may change at any time. Price changes do not affect a subscription period you have already paid for; any changed price applies from your next renewal, and where required by law we will notify you in advance of a renewal price increase.

3.3 Merchant of record. Purchases are processed by our authorized payment partner, Paddle, acting as the merchant of record. Your purchase is subject to their checkout terms in addition to these Terms. We do not receive or store your full payment card details.

3.4 Auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or yearly, as applicable) at the then-current price, until you cancel. By subscribing, you authorize recurring charges to your payment method.

3.5 Cancellation. You may cancel at any time via your account settings or the payment processor's self-service portal (linked in your receipt emails). Cancellation takes effect at the end of the current paid period; you retain access until then. Cancelling stops future charges but does not, by itself, entitle you to a refund of the current period - see the Refund & Cancellation Policy.

3.6 Discounts and promotions. We may offer discounts, promotional codes, or limited-time offers. Each discount is governed by the specific terms attached to that promotion (eligibility, duration, whether it applies to renewals, combinability, and expiry). Unless a promotion's terms state otherwise: discounts apply only to the initial billing period, cannot be combined, have no cash value, and may be modified or withdrawn at any time. Renewal after a discounted period is charged at the then-current standard price. Abuse of promotions (including multiple accounts) may result in revocation of the discount and/or account termination.

3.7 Taxes. Displayed prices may exclude applicable taxes (VAT, GST, sales tax), which are calculated and collected by the merchant of record at checkout based on your billing location.

3.8 Failed payments. If a renewal payment fails, we or the payment processor may retry the charge. If payment cannot be collected, your subscription may be downgraded or suspended.

3.9 Free trials. If a trial is offered, the trial's duration and conversion terms will be disclosed at signup. Unless stated otherwise, trials convert automatically to a paid subscription unless cancelled before the trial ends.

4. AI Results - Important Disclaimer

4.1 Informational only. The Service uses artificial intelligence and automated analysis. Outputs - including risk scores, "safe"/"suspicious"/"scam" labels, and explanations - are probabilistic, informational tools only. They may contain errors, including false positives (flagging legitimate content) and false negatives (failing to flag actual scams).

4.2 No guarantee. We do not warrant that the Service will detect every scam, fraud, phishing attempt, or malicious website, or that content labeled low-risk is safe. A "safe" result is not a guarantee.

4.3 Not professional advice. The Service does not provide legal, financial, investment, insurance, or law-enforcement advice. Do not rely on the Service as your sole basis for any decision, including sending money, sharing credentials, or engaging with any person or website. If you believe you are the victim of a crime, contact your bank and local law enforcement.

4.4 Your judgment controls. You remain solely responsible for your decisions and actions taken in reliance on any output of the Service.

5. VPN Benefit (Yearly Plans Only)

5.1 What it is. Eligible yearly subscription plans include access to a VPN service operated by our third-party partner (the "VPN Partner"). The VPN benefit is not available on monthly plans.

5.2 Third-party service. The VPN is provided by the VPN Partner, not by Truee. Your activation and use of the VPN are governed by the VPN Partner's own terms of service and privacy policy, which you must accept during activation. Truee does not operate the VPN infrastructure and does not receive your VPN traffic or browsing data.

5.3 Provisioning. To activate the benefit, we share minimal provisioning data (such as your email or a redemption code) with the VPN Partner, as described in our Privacy Policy and VPN Terms.

5.4 Duration and termination. VPN access is tied to your active, paid yearly subscription. It ends when your yearly subscription ends, is cancelled and expires, is refunded, or is downgraded to a monthly plan. The benefit has no standalone or cash value and is non-transferable.

5.5 Changes to the partner. We may replace the VPN Partner with a comparable VPN provider, or modify the benefit, with reasonable notice. If we discontinue the VPN benefit entirely mid-term for a yearly subscriber, Section 6.6 applies.

5.6 Lawful use. You must use the VPN in compliance with applicable law and the partner's acceptable use rules. Truee is not liable for the VPN's availability, performance, or acts or omissions of the VPN Partner, to the maximum extent permitted by law.

6. Service Availability and Changes

6.1 We aim for high availability but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, updates, or events beyond our control.

6.2 We may impose reasonable usage limits (e.g., scan volume, file size, rate limits) to protect the Service, and may adjust them with notice where the change is material to paid plans.

6.3 We rely on third-party providers (hosting, AI models, Supabase, payment processors, the VPN Partner, threat-intelligence sources). We are not responsible for failures of third-party services beyond our reasonable control.

6.4 Beta or experimental features may be labeled as such and are provided as-is, and may be changed or withdrawn at any time.

6.5 We may update the Service and these Terms as the product evolves (see Section 15).

6.6 Material reduction of paid features. If, during a period you have already paid for, we permanently remove a core feature of your plan (including discontinuing the VPN benefit for yearly subscribers without a comparable replacement), you may contact us and we will offer an appropriate remedy, which may include a pro-rata credit or refund for the affected portion, in accordance with applicable law.

7. Acceptable Use

You agree to use the Service only for lawful, personal or internal business purposes, and in accordance with our Acceptable Use Policy, which is incorporated into these Terms. In particular, you must not:

We may investigate violations and suspend or terminate accounts as described in Section 12.

8. User Content and License

8.1 Your ownership. You retain all rights you hold in the content you submit to the Service ("User Content").

8.2 License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, reproduce, process, analyze, and display User Content solely to (a) operate and provide the Service to you, (b) maintain safety and security, (c) comply with law, and (d) improve the Service as described in our Privacy Policy (Section 4.2 there). This license ends when the content is deleted from our systems in accordance with our retention practices, except for de-identified or aggregated data and threat-intelligence signatures derived from confirmed malicious content.

8.3 Your responsibilities. You represent that you have the necessary rights to submit User Content and that your submission does not violate any law or third-party right. You are responsible for the content you submit, including any third-party personal data it contains.

8.4 Removal. We may remove or refuse to process User Content that violates these Terms or the law.

9. Intellectual Property

9.1 Our IP. The Service - including software, models, algorithms, design, text, graphics, logos, and the "Truee" name and marks - is owned by us or our licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

9.2 Your license to use the Service. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business use.

9.3 Feedback. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

9.4 Copyright complaints. If you believe content on the Service infringes your copyright, send a notice to support@truee.ai including: identification of the work, the allegedly infringing material and its location, your contact details, a good-faith statement, a statement of accuracy under penalty of perjury, and your physical or electronic signature. We will respond in accordance with applicable law (including the DMCA where it applies) and may terminate repeat infringers.

10. Third-Party Services

The Service integrates with or depends on third parties, including Google (sign-in), Supabase (infrastructure), AI model providers, threat-intelligence sources, Paddle (payments), and the VPN Partner (VPN benefit). Your use of third-party services is governed by their own terms and policies. We are not responsible for third-party services, and references to third-party websites or results do not imply endorsement.

Advertising measurement. We use the Meta Pixel to measure which advertising brings people to the Service. In the EEA, the UK and Switzerland it is off until you accept; elsewhere it is on by default. You can turn it off at any time from Your privacy choices in the footer, and turning it off does not limit any part of the Service. What it collects, and what it never collects, is set out in the Privacy Policy (Sections 5.2 and 12).

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL IDENTIFY ALL SCAMS OR THREATS, THAT RESULTS WILL BE ACCURATE OR COMPLETE, OR THAT CONTENT ASSESSED AS LOW-RISK IS SAFE.

Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law, including mandatory consumer protections in your country of residence.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

12.1 WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 WE WILL NOT BE LIABLE FOR LOSSES RESULTING FROM: (a) YOUR RELIANCE ON ANY OUTPUT OF THE SERVICE, INCLUDING LOSSES CAUSED BY SCAMS OR FRAUD THE SERVICE FAILED TO DETECT OR MISCLASSIFIED; (b) THIRD-PARTY SERVICES, INCLUDING THE VPN PARTNER AND PAYMENT PROCESSORS; (c) UNAUTHORIZED ACCESS RESULTING FROM COMPROMISE OF YOUR OWN DEVICES OR GOOGLE ACCOUNT; OR (d) EVENTS BEYOND OUR REASONABLE CONTROL.

12.3 OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY (OR, IF YOU HAVE PAID NOTHING, USD $50).

12.4 NOTHING IN THESE TERMS LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE LIMITED. IF YOU ARE A CONSUMER, YOU MAY HAVE MANDATORY STATUTORY RIGHTS THAT THESE TERMS DO NOT AFFECT.

13. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Truee and its officers, directors, employees, and agents from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms or applicable law; (b) your User Content; or (c) your misuse of the Service. This clause does not apply to consumers where prohibited by mandatory consumer law.

14. Suspension and Termination

14.1 By you. You may stop using the Service at any time. To delete your account, contact support@truee.ai. Deletion is subject to our data-retention practices in the Privacy Policy.

14.2 By us. We may suspend or terminate your access, with or without notice, if: you materially breach these Terms or the Acceptable Use Policy; your use creates security, legal, or abuse risk; payment for your subscription fails; or we are required to do so by law. Where practicable and lawful, we will give you notice and an opportunity to remedy the issue first.

14.3 Effect. Upon termination, your license to use the Service ends, and the VPN benefit (if any) is deactivated. Sections that by their nature should survive (including 4, 8.2 tail rights, 9, 11–13, 16–18) survive termination. Termination for your material breach does not entitle you to a refund; termination by us without cause mid-term entitles you to a pro-rata refund of prepaid, unused fees.

15. Changes to These Terms

We may revise these Terms from time to time. For material changes, we will provide at least 14 days' notice by email or in-app notice before the changes take effect. If you do not agree to the revised Terms, you must stop using the Service and may cancel your subscription before the changes take effect; your continued use after the effective date constitutes acceptance, where permitted by law.

16. Governing Law and Disputes

16.1 Governing law. To the extent permitted by applicable law, these Terms are governed by the laws of the jurisdiction in which the operator of Truee is established or resides, excluding conflict-of-law rules. If you are a consumer, nothing in these Terms deprives you of the mandatory protections of the law of your country of habitual residence, and you may be entitled to bring proceedings in your local courts.

16.2 Informal resolution first. Before filing a claim, you agree to contact us at support@truee.ai and attempt in good faith to resolve the dispute informally within 30 days. Most issues can be resolved this way quickly.

16.3 Venue. Subject to Section 16.1 and any mandatory consumer venue rights, disputes will be resolved in the courts competent for the operator's place of establishment or residence.

16.4 EU/UK consumers. The European Commission's Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr. You may also have recourse to your local consumer protection bodies.

17. Export Controls and Sanctions

You may not use the Service if you are located in, or a resident of, a country or region subject to comprehensive sanctions, or if you are on any applicable sanctions or restricted-party list. You agree to comply with all applicable export-control and sanctions laws.

18. General Provisions

18.1 Entire agreement. These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and us regarding the Service and supersede prior agreements on that subject.

18.2 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in effect.

18.3 No waiver. Our failure to enforce any provision is not a waiver of it.

18.4 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.

18.5 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (including natural disasters, war, internet or utility failures, and acts of government).

18.6 Notices. We may provide notices via email (to your account email) or in-app. Legal notices to us must be sent to support@truee.ai.

18.7 Language. These Terms are drafted in English. Any translation is for convenience; the English version controls to the extent permitted by law.

19. Contact

Truee - an independently operated service

All inquiries (support, privacy, legal, security, abuse): support@truee.ai